Your Privacy Matters
at 22abc
This Privacy Policy explains how 22abc collects, uses, stores, and protects the personal data of players across Bangladesh. We are committed to handling your information with full transparency and in accordance with internationally recognised data-protection principles.
22abc ("we", "us", "our") operates the online betting and casino platform available at https://22abc.io (the "Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 22abc. Please read this document carefully to understand our practices regarding your personal data and how we will treat it.
By registering an account, making a deposit, placing a bet, accessing any game, or otherwise using the 22abc Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Platform.
This Privacy Policy applies to all players accessing 22abc from Bangladesh and any other permitted jurisdiction. It covers personal data collected through the Platform website, any mobile-optimised version of the Platform, and all communications between you and 22abc including support interactions via email.
Transparency Commitment: 22abc is committed to full transparency in the way we handle personal data. We do not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to operate, improve, and secure the Platform and to fulfil our legal obligations.
22abc collects personal data through several channels, including directly from you during registration and account management, automatically through your use of the Platform, and from third-party service providers involved in payment processing and identity verification.
- Registration Data: Full legal name, date of birth, residential address (including city, district, and postal code within Bangladesh), email address, and account password at the time of account creation.
- Identity Verification (KYC) Documents: Copies of government-issued identification (National Identity Card, passport, driving licence), proof of address documents, and, where required, proof of payment method ownership.
- Financial Data: bKash wallet number, Nagad account number, Rocket account number, Upay account number, bank account details (Dutch-Bangla Bank, BRAC Bank, etc.), and Visa or Mastercard details for the purpose of processing deposits and withdrawals. Full card numbers are not stored directly by 22abc — payment processing is handled by our certified payment partners.
- Communications Data: Any information you provide when contacting our support team at [email protected], including the content of your messages, timestamps, and any attachments submitted.
- Responsible Gaming Preferences: Self-set deposit limits, session reminders, cooling-off period selections, and self-exclusion requests submitted through your account settings.
- Technical Data: IP address, device type and model, operating system and version, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited on the Platform, games played, betting markets accessed, session duration, click paths, search queries within the Platform, and feature interaction logs.
- Transaction Logs: A complete record of all deposits, withdrawals, bets placed, casino game rounds, bonus claims, and account balance changes, including timestamps in Bangladesh Standard Time (BST, UTC+6).
- Cookie and Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in Section 6 of this Policy.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, NID, passport | Provided by player |
| Contact Data | Email address, residential address | Provided by player |
| Financial Data | bKash number, bank account, Visa/MC details | Provided by player / payment partners |
| Technical Data | IP address, device ID, browser type | Collected automatically |
| Usage Data | Games played, pages visited, session logs | Collected automatically |
| Transaction Data | Deposit/withdrawal history, bet records | Generated by platform activity |
| Communications Data | Support emails, dispute records | Provided by player |
22abc uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent or where otherwise required by applicable law.
- Account Management: To create, maintain, and administer your 22abc player account, including processing registration, verifying your identity, managing your account settings, and communicating important account-related notices.
- Service Delivery: To provide you with access to sports betting markets, live cricket betting including BPL and IPL events, casino games, live dealer tables, slots, and all other features of the 22abc Platform.
- Payment Processing: To process deposits made via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, and to facilitate withdrawal requests to your nominated payment method.
- Identity Verification and Fraud Prevention: To verify your identity and age in accordance with our Know Your Customer (KYC) procedures, to detect and prevent fraud, money laundering, and other prohibited activities, and to protect the security of the Platform and its players.
- Responsible Gaming: To monitor your gaming activity and apply responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion as requested or as required by our responsible gaming obligations.
- Customer Support: To respond to your enquiries, complaints, and support requests submitted to [email protected] and to maintain a record of support interactions for quality assurance and dispute resolution purposes.
- Legal Compliance: To comply with applicable legal obligations including anti-money laundering requirements, record-keeping obligations, and responses to lawful requests from relevant authorities.
- Platform Improvement: To analyse usage patterns, identify technical issues, improve Platform performance, and develop new features that better serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
- Marketing Communications: Where you have provided your consent or where we have a legitimate interest in doing so, to send you relevant promotional communications regarding bonuses, new games, seasonal offers (such as Eid, BPL season promotions, and Pohela Boishakh specials), and platform updates via email.
22abc processes your personal data on one or more of the following legal bases:
- Contractual Necessity: Processing that is necessary to perform our contract with you — namely, operating your player account, processing transactions, and delivering the Platform's Services as described in the Terms & Conditions.
- Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, record-keeping requirements, and responses to lawful authority requests.
- Legitimate Interests: Processing carried out to pursue 22abc's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your own data protection rights.
- Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw your consent at any time by contacting [email protected] without affecting the lawfulness of processing carried out prior to withdrawal.
Note on Consent Withdrawal: Withdrawing consent for marketing communications will not affect your ability to use the Platform or receive essential account-related communications. Essential transactional and security notifications are sent on the basis of contractual necessity, not consent, and cannot be opted out of while your account remains active.
22abc does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the following clearly defined circumstances:
We share data with trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:
- Payment Processors: bKash, Nagad, Rocket, Upay, and card processing partners who require transaction data to complete deposits and withdrawals.
- Identity Verification Partners: KYC and age verification service providers who assist in validating player identity documents.
- Game Software Providers: Studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical session data required to deliver their games within the 22abc Platform.
- IT Infrastructure Providers: Cloud hosting and server infrastructure providers who store Platform data in secure data centre environments.
- Fraud Prevention and Security Services: Specialist providers who assist in identifying and preventing fraudulent account activity, money laundering, and platform abuse.
22abc may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, where we believe disclosure is necessary to prevent or detect criminal activity, or where required to protect the rights, property, or safety of 22abc, its players, or third parties.
In the event that 22abc undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email or a prominent notice on the Platform in the event of any such transfer.
22abc uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. By using the Platform, you consent to the use of cookies in accordance with this section.
- Strictly Necessary Cookies: Essential to the operation of the Platform. These cookies enable core functionality such as account authentication, session management, and security verification. The Platform cannot function properly without them, and they cannot be disabled.
- Performance and Analytics Cookies: Used to collect anonymised information about how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve Platform performance and user experience.
- Functional Cookies: Allow the Platform to remember choices you have made (such as your preferred language or display settings) and provide enhanced, more personalised features.
- Targeting and Preference Cookies: Used to deliver relevant promotional content and personalise your experience on the Platform based on your browsing history and game preferences. These are set only where you have provided appropriate consent.
You may manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may impair the functionality of the Platform, including the ability to maintain an active session, access game interfaces, or process transactions. Instructions for managing cookies vary by browser; please consult your browser's help documentation for guidance.
22abc retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and AML compliance |
| KYC / identity documents | 5 years from account closure | Anti-money laundering obligations |
| Transaction records | 5 years from each transaction date | Financial record-keeping requirements |
| Betting and game history | 3 years from each activity date | Dispute resolution and audit trail |
| Support communications | 3 years from last interaction | Quality assurance and dispute records |
| Marketing consent records | Until consent withdrawn + 2 years | Proof of lawful processing basis |
| Technical and usage logs | 12 months from collection | Security monitoring and analytics |
Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents identification of the individual to whom it relates.
22abc takes the security of your personal data seriously. We implement a range of industry-standard technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- SSL Encryption: All data transmitted between your device and the 22abc Platform is encrypted using TLS/SSL protocols. The padlock icon visible in your browser's address bar confirms this encryption is active during your session.
- Password Hashing: Account passwords are stored as irreversible cryptographic hashes. We do not store passwords in plain text, and our staff cannot retrieve your password — only a password reset process is available.
- Access Controls: Access to personal data held in our systems is restricted to authorised 22abc personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
- Secure Payment Handling: Payment card data is processed exclusively by our certified payment partners and is not stored on 22abc servers. bKash, Nagad, Rocket, and Upay transactions are handled through their respective secure APIs.
- Regular Security Reviews: We conduct regular internal reviews of our data handling practices and technical security measures to identify and address potential vulnerabilities.
Important: While 22abc implements robust security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
You have a number of rights in relation to the personal data that 22abc holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 days.
The 22abc Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the Platform in any capacity.
If 22abc becomes aware that personal data has been collected from a person under the age of 21 without verified parental consent, we will take immediate steps to delete that data from our systems and close the associated account. If you believe that a minor has registered an account on the 22abc Platform, please notify us immediately at [email protected].
Age Verification: 22abc applies mandatory age verification as part of the KYC process for all new accounts. Players may be required to submit a government-issued ID confirming they are 21 or older before deposits, withdrawals, or continued play are permitted. This measure protects minors and ensures compliance with our responsible gaming obligations.
The 22abc Platform may contain references to third-party game providers, payment processors, and other partners. While 22abc integrates services from providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi within the Platform environment, these providers operate under their own privacy policies and data practices.
22abc is not responsible for the privacy practices or content of any third-party services accessed outside of the Platform interface. We encourage you to review the privacy policies of any third-party services you interact with independently. This Privacy Policy applies solely to data processed by 22abc in connection with the operation of the Platform.
22abc operates as an offshore platform. As a result, personal data that you provide may be transferred to and processed in countries outside of Bangladesh. Where such transfers occur, 22abc ensures that appropriate safeguards are in place to protect the security and integrity of your data, including contractual protections with all third-party service providers who receive your data outside Bangladesh.
By using the 22abc Platform and providing your personal data, you acknowledge and consent to the transfer of your personal data to servers and processors located in jurisdictions outside Bangladesh for the purposes described in this Privacy Policy. In all such cases, 22abc requires that the receiving party maintains security standards consistent with those described in this Policy.
Safeguards in Place: All international data transfers conducted by 22abc are governed by binding data processing agreements that require recipients to maintain appropriate technical and organisational security measures consistent with internationally recognised data protection standards.
22abc reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Any material changes to this Policy will be communicated to registered players via email to the address on file, or by a prominent notice on the Platform, at least 14 days prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of this Privacy Policy came into force. Continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must cease use of the Platform and may request account closure by contacting [email protected].
We recommend that you review this Privacy Policy periodically to stay informed about how 22abc protects your personal data and your rights as a player on the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22abc handles your personal data, please contact our support team using the details below. We aim to respond to all data-related enquiries within 30 calendar days.
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" for the fastest routing to the appropriate team member.
- Response Time: We aim to acknowledge all enquiries within 3 business days and provide a full response within 30 calendar days.
- Operating Hours: Our support team is available 24 hours a day, 7 days a week, serving players across all regions of Bangladesh including Dhaka, Chittagong, Sylhet, and Khulna.
Data Protection Contact: For formal data subject access requests or complaints relating to our data processing activities, please email [email protected] with the subject line "Formal Data Request". We are committed to resolving all privacy-related concerns promptly and transparently.
How 22abc Protects Your Data
Six core principles that govern the way we handle every piece of personal information you entrust to the 22abc Platform.
Ready to Play Responsibly at 22abc?
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