Player Wellbeing & Safety

Play Smart.
Stay in Control
with 22abc

At 22abc, responsible gaming is not an afterthought — it is a core part of how we operate. We provide every Bangladesh player with the tools, resources, and support needed to keep gambling a safe, enjoyable activity rather than a source of harm.

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Our Commitment

Gambling Should Always Be Entertainment

22abc was built to deliver world-class cricket betting, BPL and IPL markets, live casino games, and hundreds of slots to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. But we are equally committed to ensuring that gambling on our Platform remains exactly what it should be: a form of entertainment freely chosen by informed adults.

Gambling involves real money, and for the vast majority of players it remains a fun, recreational activity. However, 22abc recognises that a small number of players may develop problematic gambling habits. Our responsible gaming programme exists to give every player on the 22abc Platform the knowledge, tools, and support to stay in control at all times.

This page explains the responsible gaming measures available to you at 22abc, the warning signs of problem gambling to watch for, a brief self-assessment checklist, and how to get help if you or someone you care about needs it. All responsible gaming tools on the 22abc Platform are available free of charge and can be activated instantly through your account or by contacting our support team at [email protected].

Remember: Gambling should never be used as a way to generate income, recover financial losses, or escape personal problems. If you feel that gambling is affecting your finances, relationships, or mental health, please use the tools on this page or contact us immediately.
Core Principles

The 22abc Responsible Gaming Framework

Our responsible gaming framework is built on four pillars: Prevention (age verification and player education before problems arise), Protection (tools that let players set firm boundaries on their own activity), Intervention (monitoring systems and support pathways that identify risk early), and Recovery (self-exclusion and referral services for players who need a break or professional assistance).

Every 22abc account is subject to mandatory Know Your Customer (KYC) verification that confirms age and identity before full access to betting and casino features is granted. Players must be 21 years of age or older to open an account and use the Platform. This is a firm, non-negotiable requirement applied uniformly to all players regardless of location within Bangladesh.

Beyond age verification, 22abc gives players direct control over their own experience through a suite of self-management tools described in detail below. These tools are designed to be easy to activate, effective once set, and supported by our 24/7 customer support team who can assist players across all regions of Bangladesh in Bangladesh Standard Time (BST, UTC+6).

Underage Gambling: If you believe a minor has accessed or registered an account on the 22abc Platform, please report this to us immediately at [email protected]. We will take immediate action to close the account and delete all associated data.
Player Protection Tools

Six Ways 22abc Keeps You in Control

Every tool listed below is available to all registered 22abc players at no cost. Each one can be activated through your account settings or by contacting our support team at any time.

Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the 22abc Platform will automatically block further deposits until the limit period resets. Limits can be reduced instantly but require a cooling-off period before they can be increased, protecting you against impulsive decisions in the heat of the moment.
Session Time Limits
Define a maximum session duration so that the Platform alerts you and, if desired, logs you out after a set period of continuous play. Time limits help prevent the loss of track of time that can occur during extended betting or casino sessions, particularly during live cricket matches and late-night BPL or IPL events.
Cool-Off Periods
Take a short break from gambling without fully closing your account. Cool-off periods of 24 hours, 7 days, or 30 days are available. During a cool-off period your account remains open but all betting, casino, and deposit functions are suspended. This option is ideal if you feel you need a short pause to reassess your gambling habits.
Self-Exclusion
For players who need a longer or permanent break, self-exclusion removes all access to your 22abc account for a minimum period of 6 months. During self-exclusion, your account is fully suspended, marketing communications are stopped, and you will not be able to re-register a new account. To activate self-exclusion, contact [email protected] immediately.
Activity Statements
Request a full account activity statement covering your betting history, casino game rounds, deposit and withdrawal records, and net win/loss position over any period. Reviewing your own gambling history is one of the most effective ways to maintain an honest, clear picture of how gambling fits into your overall finances and lifestyle.
Reality Check Reminders
Enable periodic on-screen pop-up notifications at intervals of your choosing (every 15, 30, or 60 minutes) that display how long you have been playing and how much you have wagered in the current session. These gentle reminders help you maintain awareness and make informed decisions about whether to continue or end your session.
Step-by-Step

How to Activate Responsible Gaming Tools

All responsible gaming controls at 22abc are accessible directly from your player account dashboard or via our 24/7 support team. You do not need to explain your reasons for activating any tool — your privacy is respected and all requests are processed promptly.

For urgent requests such as immediate self-exclusion, our support team at [email protected] can action your request within one business day. We serve players across all cities in Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

No Barriers: 22abc makes it easy — not difficult — to set limits and request exclusions. We will never attempt to talk you out of using these tools or delay their implementation.
Log In to Your 22abc Account
Access your player dashboard at 22abc.io using your registered email and password. All responsible gaming settings are located in the Account Settings or Player Safety section of your dashboard.
Account Settings
Navigate to Responsible Gaming
Select "Responsible Gaming" from your account menu to access the full suite of player protection tools including deposit limits, session timers, cool-off periods, reality check reminders, and self-exclusion.
Player Safety Menu
Set Your Chosen Limits or Exclusion
Select the tool you want, enter your preferred values (e.g., a daily deposit limit of ৳2,000), and confirm. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period before activation.
Instant Effect
Contact Support for Urgent Requests
If you need to self-exclude immediately or cannot access your account settings, email [email protected] with the subject line "Responsible Gaming Request". Our team will action it as a priority within one business day, 24/7.
24/7 Support
Awareness

Warning Signs of Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious to the person experiencing it. The following warning signs are widely recognised indicators that gambling may be becoming harmful. If several of these apply to you or someone you know, we strongly encourage seeking support.

01
Spending more than you can afford: Gambling with money set aside for rent, food, utility bills, or family expenses in Dhaka, Chittagong, or elsewhere in Bangladesh.
02
Chasing losses: Placing additional bets or depositing more money in an attempt to recover previous losses, particularly after BPL or IPL match results.
03
Loss of control over time: Spending far longer gambling than you intended, losing track of time during sessions, or neglecting personal responsibilities as a result.
04
Gambling to escape problems: Using betting or casino games as a way to avoid dealing with stress, anxiety, depression, relationship difficulties, or financial pressures.
05
Borrowing money to gamble: Taking loans, borrowing from family or friends, or using credit to fund gambling activity on any platform including 22abc.
06
Concealing gambling activity: Hiding the extent of your gambling from family members, partners, or colleagues out of shame or concern about their reaction.
07
Neglecting relationships and responsibilities: Missing work, family events, religious observances (including Eid prayers, Ramadan commitments), or social occasions because of gambling.
08
Feeling irritable when not gambling: Experiencing restlessness, anxiety, or irritability when unable to place bets or access casino games, similar to withdrawal symptoms.
Self-Assessment

A Quick Self-Assessment Checklist

Honest self-reflection is an important first step. Read the questions below and consider each one carefully and honestly. There are no right or wrong answers — this checklist is for your own awareness only.

Have you ever gambled with money that was meant for essential expenses such as rent, food, or bills?
Have you ever felt the need to increase the size of your bets to get the same level of excitement?
Have you ever tried to reduce or stop gambling but found it difficult or impossible to do so?
Have you ever spent more time or money gambling than you originally planned for a session?
Have you ever lied to family members, friends, or your employer about the amount of time or money you spend gambling?
Has gambling ever caused significant stress, arguments, or financial difficulty in your personal or professional life?
Do you find yourself thinking about gambling very frequently — planning your next session, replaying past bets, or calculating potential winnings — even when you are not gambling?
Have you ever borrowed money or sold personal belongings in order to fund gambling activity?
What to do with your answers: If you answered "yes" to two or more of the questions above, we encourage you to use one of the 22abc responsible gaming tools available on this page — such as a cool-off period or self-exclusion — and consider reaching out to a professional support organisation. Contact us at [email protected] and we will help you take the next step.
Getting Help

Support Resources for Problem Gambling

If you or someone you know needs support, 22abc is here to help. Our team can assist you in activating account controls and point you toward appropriate professional support resources.

22abc Support Team
Our dedicated support team is available 24 hours a day, 7 days a week to assist you with responsible gaming requests, self-exclusion activation, account restrictions, and referrals to appropriate help. Serving all regions of Bangladesh in Bangladesh Standard Time (BST, UTC+6).
[email protected]
Talk to Someone You Trust
Reaching out to a trusted family member, close friend, or religious advisor can be an important first step. In Bangladesh, community support networks — including mosque imams, community elders, and family counsellors — can provide a safe and confidential listening ear when professional services are not immediately accessible.
Mental Health Support
Problem gambling is a recognised behavioural health condition. If gambling is significantly affecting your mental health or finances, speaking with a qualified mental health professional is recommended. Government mental health services are available in major cities including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna. Your GP or local clinic can provide a referral.
Important Notice: 22abc takes problem gambling reports seriously. If you self-exclude and later attempt to open a new account to circumvent the exclusion, 22abc will close any such account immediately upon identification. Please use the self-exclusion tool responsibly — it is there to protect you. Once self-exclusion is active, it cannot be reversed until the agreed minimum period has elapsed, regardless of circumstances.
Our Promise

22abc's Responsible Gaming Commitments

We measure our success not only by player satisfaction but by how well we uphold our duty of care to every person who uses the 22abc Platform.

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Explore 22abc Responsibly

Enjoy the Game — Within Your Limits

When gambling stays fun and controlled, it is one of the best ways to experience live cricket, BPL matches, casino games, and slots. Explore 22abc at your own pace, with your own limits firmly in place.

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